Visitor
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3 Messages
How to contact for property damage claim
Recently comcast ran a cable from the junction box in my neighbors yard, under my driveway, through my yard to my neighbors house. In doing so they left a lot of damage to the driveway, yard and cut the sprinkler line if several spots. I am not able to reach a human through the chat or phone to get this addressed.
Any help is appreciated.
XfinityAldrik
Official Employee
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2.7K Messages
25 days ago
Thanks for reaching out @user_8a86el! I can absolutely understand why you're concerned. I'd want to get my property properly reviewed as well. If possible, please gather:
• Photos of the driveway, yard, and sprinkler damage
• The approximate date the work was performed
We'll need to submit the appropriate ticket for investigation. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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