Visitor
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1 Message
How to file a complaint
Xfinity has been trying to run a new outside wire to my house, since our internet signal is much slower than what it is supposed to be (and what I pay for). They always show up w/o advanced notice despite I asked for appointment to be at home. First, they ran a wire digging up my neighbor's lawn (w/o permission) and my lawn - running the wire ~twice as long as it is currently. Then, I managed to meet them and explain where they can possibly run a new one. They tried and then left after ~6 hrs stating that they cannot go through the concrete sidewalk. then last week while we were on vacation (again, no advanced notice) they came again - put down some wire - while doing this they cut the irrigation system, so when we came home I found water gushing from our garden to the street (we are on a hill). THey also dug ip plants and scrambled the rocks supporting the hill - and again they did not succeed with running a few wire. so, I have damage to our garden and still no improvement in speed.
XfinityDuron
Official Employee
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74 Messages
6 hours ago
Hello @user_6dcc5e I understand that this situation has to be very frustrating, I will do everything I can to help turn this issue around for you. To start, can you please send a Direct message
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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