How to get an XB10?

Hello, I stopped by my local Xfinity store to try to upgrade my router to the XB10 and they didn't have any in stock. They directed me to call but I can't seem to get through to a live agent easily. I have, what I believe, is the highest speed tier and would like the XB10 to take full advantage of it. Can you please advise how I can get one either shipped to me or my local store? Thank you so much in advance!

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EG

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113.2K Messages

3 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityRaf

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1.2K Messages

3 months ago

Good afternoon @robd54, and thanks for submitting a post today. Our XB10 gateways are currently only available for our customers on the XClass of internet service. Are you currently on that internet tier?

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robd54

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I believe I am, I have the 2100/300 speed tier to my knowledge and would consider the XClass if I don't have it. Please advise and thank you!

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3 months ago

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XfinityRaf

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Thanks for confirming. That internet tier is not an XClass speed tier. You can find more information about it here https://www.xfinity.com/learn/internet-service/xclass. On that site, you'll also be able to sign in to see if it is available at your location. Let us know if you have any further questions.

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3 months ago

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[Edited: "Inflammatory" the Gigabit X2 2100/300 is part of the X-Class

Xfinity X-Class Internet offers symmetrical download and upload speeds with unlimited data, using DOCSIS 4.0 technology. The plans include X-300, X-500, X-Gig, and X-2Gig, offering speeds from 300 Mbps up to 2 Gbps. These plans also include unlimited data and are available in select areas. Here's a breakdown of the X-Class plans:

X-300: Download and upload speeds of 300 Mbps.
X-500: Download and upload speeds of 500 Mbps.
X-Gig: Download and upload speeds of 1,000 Mbps (1 Gigabit).
X-2Gig: Download and upload speeds of 2,000 Mbps (2 Gigabits). X-Class plans are designed for customers who need high-speed, symmetrical internet with unlimited data, particularly in areas where DOCSIS 4.0 technology has been deployed. They also require a specific Xfinity Gateway, such as the XB10, for optimal performance. And i spoke to Xfinity Representative Sam and he confirmed that the internet plan i'm on is part of the X-Class because i'm on the same plan as you robd54

(edited)

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25 days ago

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@robd54

[Edited: "Inflammatory" the Gigabit X2 2100/300 is part of the X-Class

Xfinity X-Class Internet offers symmetrical download and upload speeds with unlimited data, using DOCSIS 4.0 technology. The plans include X-300, X-500, X-Gig, and X-2Gig, offering speeds from 300 Mbps up to 2 Gbps. These plans also include unlimited data and are available in select areas. Here's a breakdown of the X-Class plans:

X-300: Download and upload speeds of 300 Mbps.
X-500: Download and upload speeds of 500 Mbps.
X-Gig: Download and upload speeds of 1,000 Mbps (1 Gigabit).
X-2Gig: Download and upload speeds of 2,000 Mbps (2 Gigabits). X-Class plans are designed for customers who need high-speed, symmetrical internet with unlimited data, particularly in areas where DOCSIS 4.0 technology has been deployed. They also require a specific Xfinity Gateway, such as the XB10, for optimal performance. And i spoke to Xfinity Representative Sam and he confirmed that the internet plan i'm on is part of the X-Class because i'm on the same plan as you robd54

(edited)

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25 days ago

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robd54

How to get an XB10?

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