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user_qszls8
1st Topic

2 Messages

Saturday, November 9th, 2024 6:01 PM

How to get technician to show up

I flew across country for an appointment today. The technician did not show, and Xfinity had the nerve to say I never had an appointment despite the constant text messages I received showing his status update.

i was rescheduled for almost a week later. Absolutely atrocious experience. How do I avoid having a flakey technician this next time? You cost me $1,400 x 2 = $2,800 in plane tickets!!

Question

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Updated 

18 hours ago

60

1

0

XfinityThomasA

Official Employee

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2.2K Messages

5 months ago

 

user_qszls8 - This is not the experience we want for anyone and we very much appricate the oppurnity to help. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

3

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user_qszls8

2 Messages

You want to help me?  Send a tech out to me today like scheduled. Ill

send your chat message, but I’m not letting this go. 

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Reply

5 months ago

0

user_o3c7bb

1 Message

@XfinityThomasA​ I've chatted with so many agents to get an underground cable installed. Promised a technician at least 5 times and no one shows or calls.  What gives? BTW. There is no direct message box here!

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19 hours ago

0

XfinityDilary

Official Employee

 • 

2.1K Messages

 

user_o3c7bb Have you created a post for your concern? Or just comment on other posts? Our DM option usually shows up after an initial post is created. Have you tried that before? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 hours ago

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