How to get technician to show up

I flew across country for an appointment today. The technician did not show, and Xfinity had the nerve to say I never had an appointment despite the constant text messages I received showing his status update.

i was rescheduled for almost a week later. Absolutely atrocious experience. How do I avoid having a flakey technician this next time? You cost me $1,400 x 2 = $2,800 in plane tickets!!

Responses

XfinityThomasA

Official Employee

•

1.7K Messages

13 days ago

user_qszls8 - This is not the experience we want for anyone and we very much appricate the oppurnity to help. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_qszls8

2 Messages

You want to help me? Send a tech out to me today like scheduled. Ill

send your chat message, but I’m not letting this go.

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13 days ago

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Customer Service

user_qszls8

How to get technician to show up

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