How to get the 12 month promotional discount? Or how to speak to an agent? Xfinity assistant not helpful

How do I reach an agent to discuss promotional discounts? My bill just jumped in the new year after the 12 month discount ended. There’s no option for me to sign up for it on my own

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EG

Expert

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116.4K Messages

10 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBrianH

Official Employee

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2K Messages

10 days ago

user_rs6sr8 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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Customer Service

user_rs6sr8

How to get the 12 month promotional discount? Or how to speak to an agent? Xfinity assistant not helpful

EG

XfinityBrianH

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