How To Reach Xfinity Customer Service for Damages to Property

@user_iev2gd thanks for taking the time to post on our Xfinity Forums page. I'd like to do everything I can to help with your damage claim. Please send a direct message including your full name and service address, and we can get started anytime.

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

“I need to report property damage involving Xfinity communication lines. The lines came down during the storm and my fence was burned/damaged. I need the communication lines repaired and properly secured, and I need a property-damage claim opened for my fence. I want a damage investigation team assigned to my property.”