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user_aqmgi1
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09/16/2026 4:12 PM

How to Report a Store Employee

Security issues at the store. Name was input incorrectly by representative. Resulting in me waiting for my tech and until I call in, realized it was cancelled due to her error. After 5 hours of phone calls and even visiting the store once again, no solution was reached.

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6 days ago

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EG

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121.4K Messages

6 days ago

The concern is not "Home Networking" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityMartyR

Official Employee

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3.7K Messages

6 days ago

 

user_aqmgi1  We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. I'm sorry to hear there was a mistake made, and nothing has been resolved. What was the primary reason for your visit to the store? 

 

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user_aqmgi1

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this past sunday was to set up services at a new account

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6 days ago

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XfinityPeterH

Official Employee

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3.1K Messages

 

user_aqmgi1 I would be reaching out to share my feedback too. Our team is here for you. Please send us your full name and complete address via our DM.

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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6 days ago

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