How to request service for a newly constructed apartment?

Yes, this is a new building. I want to transfer my current plan. How should I start the process for Xfinity to verify and add the new building address?

Hi there, @user_vjdtv8 I'm really sorry for the frustration this has caused. I can understand how confusing it is when your new address doesn’t show up during a move, especially when you’re trying to get everything set up smoothly. You came to the right place for assistance if you can please DM me your full first and last name along with your full service address so that I can assist you further.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID

I don't see the direct message icon

Your name didn't show up in the direct message

I'm sorry, @user_vjdtv8 for the inconvience. Are you currently signed in? You would need to click the "Direct Message” icon (upper right corner of this page).