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Isaacjh
1st Topic

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2 Messages

Monday, December 8th, 2025 7:25 PM

How to schedule someone to move wire from one standpipe to another?

I need to schedule someone to move the wire on one standpipe on my house to another because the first is leaking into the roof. Not sure how to schedule this as it's not an internet issue. 

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9 days ago

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XfinityJustinC

Official Employee

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1.9K Messages

9 days ago

Hello, @Isaacjh thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and I can help with getting a technician out to help relocate the line, but I'd like to set the stage first. We'd need to schedule a tech visit to survey your line, from there, the tech would determine if it's possible to relocate your line. This would be a chargeable visit, with a $100 fee. After that, the tech would be able to create a work order to complete the line relocation. Please let me know if you have any other questions, or if you would like to continue with the line relocation. 

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Isaacjh

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2 Messages

I'd like to continue with the line relocation please 

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9 days ago

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XfinityJustinC

Official Employee

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1.9K Messages

@Isaacjh thank you for the confirmation of wanting to continue, since I'll need to gather some information we don't want here in our public conversation. Could you please send our team a direct message with your full name and full address?

 

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send

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9 days ago

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