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user_qh99ak
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Wednesday, October 16th, 2024 9:22 PM

how to speak to a human and not get transferred [Edited]

I finally got through to a human....got treated like [Edited: Language]....got transferred 4 times even by a supervisor to a line that just rings and rings and don't forget rings again.....then after no one answering it automatically hung up on me!  I was on the phone for over an hour!!! why? why? why? you want us to pay our bills on time but we can't get the service we pay for!!!

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1 month ago

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XfinityJorge

Official Employee

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1.7K Messages

1 month ago

 

user_qh99ak Thank you so much for using our Forums to contact us and we are here happy to work with you to make sure you get the best experience. To get started can you send us a DM with your full name and service address? Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, but I look forward to further assisting you.

 

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