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user_361d2f
1st Topic

Visitor

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2 Messages

Monday, November 18th, 2024 5:16 PM

How to switch to Internet plans without term contract?

I'm happy with Xfinity Internet service I've using for about 3 years. I'd like to switch to a plan that doesn't come with any term contract, even if it  means I'd have to pay a little more. I can't find such options in "Change Plan" tab. How can I do that? I used to rely on online agents to resolve some issues in the past but I can't seem to get one now - it's all virtual assistant that doesn't get what I say.

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3 days ago

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XfinityEva

Official Employee

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1.3K Messages

3 days ago

Hey there! We love to hear you are enjoying the services so far. We can definitely take a look at plans without an agreement for you that may not be available online. We ask that you please send us a direct message with your full name and service address to get started. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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user_361d2f

Visitor

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2 Messages

Thank you very much for the reply. DM'ing now

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3 days ago

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