How to talk to a human being

Question

If you want to talk to a human being and not be transferred indefinitely from text messages to bot threaten to cancel. Once I wanted to cancel I got a human English speaking customer service rep in 30 seconds. What a way to waste 2 hours of my life. Terrible company and terrible service, no amount of deals is going to get me to do business with you people.

XfinityBrianH · Answer

user_tfjn4t Thank you so much for reaching out to us here to let us know about your experience, your feedback helps us to do better. I can also assist you with your account if you have any questions that were left unanswered after your call just send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

Customer Service

user_tfjn4t

How to talk to a human being

XfinityBrianH

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