HULU Subscription

@XfinitySeth​ the same thing happened to a friend of mine, but it's still on his Xfinity bill.  He's disabled and doesn't talk clearly, so he can't really call.  

That is extremely unfortunate @5696mimi. Were you able to reconnect and have your Hulu back up and running? 

How does he re-connect to Hulu?  Like I said, he gotten billed for it, but he no longer has it.

I will be happy to get your account pulled to check on the issue for you. Can you send me your name and address in a direct message please? 

Hello, @user_p6xdjv sorry for the inconvenience this has caused. I'd like to go over some troubleshooting steps to get your StreamSaver Peacock app activated. Then we can tackle Disney+/Hulu as well. If you're new to Peacock:

You should have received an email with activation instructions where you can activate and manage each of your streaming subscriptions: If you have not received or missed the email, please visit xfinity.com/yoursubscriptions.
Enter your Xfinity ID and password, then click Let’s go to sign in to your Xfinity account. Click Activate next to the subscription service you want to activate. If an activate option doesn’t appear next to the streaming service, your service has already been activated and you’ll just need to sign in to the app to start streaming. You’ll receive a confirmation message that you’re leaving Xfinity to activate your subscription. Confirm you want to activate, then follow the steps below.

If you’re new to Peacock

1. Enter the email address you’d like to use for your Peacock account and click Continue.
2. Create your Peacock password and provide other account details and click Activate.
3. Click Start Watching Peacock.

If you already have Peacock

1. Enter the email address associated with your Peacock account to get started and click Continue.
2. Enter your existing Peacock email address and password and click Sign In & Activate.
3. Click Start Watching Peacock.

Forgot/change email

In some instances, Peacock may already show an active status. If your Peacock subscription is active but you’d like to change your email address associated with your Peacock subscription or forgot your email address, you can:

1. Click Help & more info and click Unlink Peacock account.
2. After clicking Unlink Peacock: You’ll have to confirm the Peacock account you want to use.
3. Select No, please use another account to use a different email.
4. Enter the email you’d like to use.
5. Select Continue then sign in and activate your subscription.

Note:

• If you’re billed directly by Peacock or Xfinity, your existing subscription will automatically cancel before your next renewal date after you activate.

Let me know if this works and where it failed if it doesn't. 

this is the error I receive - 

We were unable to link Peacock to your Xfinity account. You may already have a Peacock subscription and first need to cancel, then allow your account to lapse before trying again. Learn More. If you have questions or need assistance regarding the subscription you have with Xfinity, please contact Xfinity customer care.

I don't have an active peacock account - it is actually billed through Xfinity so not sure what the issue is.

What about the Hulu/Disney issue - I am now paying 12.99 because my account was cancelled????

I have checked my peacock account and closed it 2 months ago - then when I switched, I did not have peacock but activated it and it is managed through Xfinity billing.

@user_p6xdjv thanks for the update on your progress. We may need to get our upper tier support involved on both the Peacock and Disney+/Hulu activation. Could you please send our team a direct message with your full name and full address? To send a direct message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

By the way, did you ever receive an email saying your Disney+/Hulu subscription was cancelled? This was a known issue that has now been resolved but does require the customer to subscribe again through your Xfinity TV Box using the Xfinity ID. This will start a new subscription term:

Should preserve their watch history.
Should keep their app settings and preferences the same.
Should not ask them to enter any credit card information. (The Xfinity X1 on-box buy flow doesn’t include this as a step.)

If you continue to have problems resubscribing through the TV Box and want to access your programming right away, you can sign up directly through the provider.

• If done you won't:
  • Be billed through Xfinity.
  • Keep their app settings, preferences, or watch history, etc.
• You can use the new credentials to sign in on Xfinity X1 as soon as your new subscription is active.

I am going to give you my information. I am tired and really lack the time to go back into the chat bot directory to request a real person chat. I work full time and have 4 kids - I have already spent too much time on this today. I would like a real human being to call or email me so we can resolve this. I did not receive a cancellation message but I can tell you that if I cancel my Hulu now and try again assuming I have it through Xfinity - I will get an error that my subscription was cancelled.

[EDITED: Personal Information]