Visitor
•
1 Message
Hung up on and lied to
I bought out my phone from Xfinity and needed the documentation to provide to my new carrier as they offer a buyout program for new customers. I was told 4 days ago I’d receive the email in 24 hours. I never received it. I called back today, was transferred to a “supervisor” who treated me hostile and then just hung up mid conversation. I believe this is an FCC violation. They are refusing to provide me with a bill I paid and are refusing to communicate.
XfinityChristy
Official Employee
•
2.3K Messages
5 days ago
I want to help you get this resolved and get that documentation to you as quickly as possible. The last thing you need is more runaround.
To get started, please send me a direct message with your full name and the address associated with your account. Once I have that, I'll be able to look into this for you.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0