Visitor
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1 Message
I accidentally put the wrong address when opening my Xfinity Internet account
I recently opened an Xfinity Internet account and I realized I entered the wrong address. I was waiting for the router to arrive and then my neighbor came to drop of the router to me because the router box had my name on it. Am I still able to connect the router to my address or do I have to return it? Where can I change the address I need service at?
XfinityMarshante
Official Employee
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618 Messages
23 days ago
Hello @user_e05fqj, thank you for taking the time to leave a post. "I'm so glad your neighbor was able to bring your equipment to you once they realized it was yours. We'd be happy to help get your account corrected and everything set up properly. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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