I am [Edited]

I called to cancel my services, after fighting with the AI, I was sent to the retainment department  and then transferred again to the mobile disconnect because apparently you can't just cancel both services at the same time. I'm moving, I'm stressed, my service was supposed to be good until Nov 9. Well the dummy disconnected me. I couldn't even get to the next transfer if I tried. I didn't get a pin so I can take my phone number with me. So not only have I lost my phone number, I'm paying for a service I can't even use. This is what I get for being a long time customer. I can't use my phone and I have no service with having to leave this Friday. My bill needs to be prorated after the dummy disconnected me. I have no problem paying for the service I can use, but you basically just stole from me and I still can't cancel my I internet BECAUSE I CANT USE MY PHONE.