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user_z4e3je
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09/06/2026 6:54 PM

I am sick of xfinity they raised their prices

They constantly raise their prices i was with them since 2011 and ever since I been okay with them but then they keep extra money for no reason I got tired of their [Edited: "Inappropriate Language"] and I found another company for my service way cheaper than xfinity. They kept on harassing me by calling 3 times a day for the payment and I am not happy with them. 

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4 minutes ago

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EG

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120.8K Messages

4 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityRichard

Official Employee

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3.6K Messages

4 days ago

Good afternoon @user_z4e3je , and thank you for reaching out. I'm sorry to hear about your experience and understand how frustrating it can be when prices increase over time and you receive repeated calls. We'd like the opportunity to review your concerns and make sure everything on the account has been handled correctly. Please send us a Direct Message with your full name and service address so we can take a closer look at your account and assist you further.

 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID

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user_m9zh5r

Visitor

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2 Messages

11 hours ago

Why did my internet rate more than double ?

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XfinitySeth

Official Employee

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1.5K Messages

Hello user_m9zh5r! I know price increases are never a welcome sight, and we always want to help mitigate any increases however we can. Have you had a chance to review the reason for the increases via the Xfinity app or website in the billing section?

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7 hours ago

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user_m9zh5r

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2 Messages

No, I wasn't notified.  My monthly charges just for internet increased from $40 to $114  !   I've been using Xfinity for about 3 years, but I'm going to have to switch to Spectrum. I wish someone could explain this to me before I discontinue my service with Xfinity. 

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2 hours ago

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XfinityChristy

Official Employee

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3.1K Messages

 

user_m9zh5r I can definitely understand why that kind of increase would come as a shock. If my bill jumped from $40 to $114, I'd be looking for answers too.

A price increase like this happens when a promotional offer comes to an end. Notifications about upcoming promotion expirations are typically included on monthly billing statements, but I know those notices can be easy to miss. I'd be happy to review your account, check what promotion may have expired, and see what current offers or options are available to help lower your monthly cost. To get started, please send us a Direct Message with your full name and service address, and we'll take a closer look together. We truly appreciate your loyalty over the past 3 years, and I'd love the opportunity to review your account before you make a decision about switching providers.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 minutes ago

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