Visitor
•
2 Messages
I am so so fed up with Xfinity
I have been trying for over a week to access my account plus another account that I am account manager of to no avail. About a week ago I got into it with an agent over me trying to change my banking info. My bill had just been paid and the site insisted that I pay my bill before the could change it, plus it wanted to change my billing date. So I chatted with someone and she was a total witch, she ended up blocking me so I could not sign into my account, she took away my paperless billing and she also did not do anything about my auto pay. I have been trying since then to get into my accts. Every time I chat online for some reason I keep losing the person I am talking to and someone else pops in and says let me go over everything so I can help you. This evening I 6 different agents in my conversation and still did not get anything done.
What does it take to get something done and I also want to file a formal complaint against this agent and every time I ask how to do this I never get an answer. But I have had it, we have been a customer since 2015 and a good customer but this is getting to be very very frustrating.
XfinityJeniece
Official Employee
•
3K Messages
4 days ago
Hey there, verna2197, thanks for reaching out through Xfinity Forums regarding your account concerns and feedback. We would be happy to help you with getting this submitted. We are always looking to improve the customer experience. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
2
0
thedirtymoney
3 Messages
4 days ago
Tell me about it, I got approved for INTERNET ESSENTIALS & then a person in a third world country lied to me and setup a new account so now my low income internet essentials account got flagged and even with physical proof of the chat I can no longer get Internet and have been transfered and hung up on over 50 times in 2 days.
Honestly I can even get a technician scheduled to my address to talk to someone face to face because they don't care, worse experience of my life.
1
0
Again
Expert
•
31.4K Messages
3 days ago
Moved to Customer Service as this has nothing to do with Accessibility/disability.
0
0