I am trying to reach a live agent

Yousef343 thank you for using the Xfinity Community Forums page to reach out today. I know how important it is to have the best possible plan for your unique service needs. We deal with residential postpaid accounts primarily on our end, but to get in touch with an Internet Essentials professional you can use this hyperlink, which will allow you to complete the application process to see if you qualify for the program.