Visitor
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1 Message
I can not cancel my account
I have tried multiple times, spent hours on the phone, been told multiple times that my account is getting canceled, but I still get text messages telling me that I need to pay my bill or my service will be cut off. I am overseas and these phone calls are expensive. I see no way of chatting with a human after multiple attempts. I have noticed that Xfinity employees sometimes respond to these support requests. So please respond to this and help me cancel my account. Thank you.
EG
Expert
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112.9K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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972 Messages
1 day ago
@user_iqke1o Our team can assist with confirming the status of your account as well as process any requested changes. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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