Good evening user_kkl51l. I understand how important email is. We will be happy to assist you with this. I do have a few questions to help me better assist you. Are you accessing your email on Outlook on a mobile device, or a computer? Have you recently changed your Xfinity email account password? When were you last able to access your email?
I have not changed my password. I can login by going to the Xfinity email webpage, but my password is being rejected on Microsoft Outlook app on my Windows 11 laptop. This just started a day or 2 ago. Did Xfinity make port # changes?
Thank you for confirming, @user_kkl51l! I am not aware of any recent changes but we did have a very similar issue earlier this year from an Outlook update as we discussed in chat. Were you able to remove and then add the email box to see if the password message stops coming up?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have not changed my password. I can login by going to the Xfinity email webpage, but my password is being rejected on Microsoft Outlook app on my Windows 11 laptop. This just started a day or 2 ago.
I appreciate you trying these steps. They usually fix the issue. Is it still coming up with the password error when you try to add it back or do you see a different error, @user_kkl51l? Are you using New Outlook or Classic Outlook?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_kkl51l When you access your email via our web portal are you getting any errors?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJon
Official Employee
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457 Messages
14 days ago
Good evening user_kkl51l. I understand how important email is. We will be happy to assist you with this. I do have a few questions to help me better assist you. Are you accessing your email on Outlook on a mobile device, or a computer? Have you recently changed your Xfinity email account password? When were you last able to access your email?
3
0
user_kkl51l
Visitor
•
5 Messages
14 days ago
I have not changed my password. I can login by going to the Xfinity email webpage, but my password is being rejected on Microsoft Outlook app on my Windows 11 laptop. This just started a day or 2 ago.
3
0