Visitor
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1 Message
I canceled my wifi last month and received a bill for this month
I called and canceled all of my services on September 30th. I called back again a few days later because it didn't seem it was actually canceled yet when I would check my app and there was a bill for October. The woman on the phone said she can't cancel my bill for October but I would be refunded for the bill. How and when am I receiving this refund? I don't want to pay the bill with the chance it may never be refunded. I shouldn't have to pay for an extra month when I canceled in time.
XfinityAdrienne
Official Employee
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1.6K Messages
15 days ago
Good Morning, @user_dm4cx6! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I do understand that the final billing can be a bit confusing since we do bill one month in advanced. Depending on your billing dates, you may see a bill for October as we do bill a month in advanced. If the account after everything is finalized and finished, which typically takes 30 days. If a refund is due, you would receive an email on how to receive your funds and redeem the overpayment. You can find all the details here. Please let us know if you have any other questions/concerns, we are happy to help!
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