I can’t schedule a callback to cancel my service

When I try to schedule a callback to cancel my service, I get an error that gives me two options: try again or navigate to the support site. Try again does nothing. I just want to cancel 🙃

Responses

XfinityAirelle

Official Employee

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2.1K Messages

21 days ago

Sif5615 Hi there! Our awesome digital care team would be happy to assist you in cancelling your account. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

0

XfinityDena

Official Employee

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2.5K Messages

21 days ago

Thank you for working with me to take care of your account. We at Comcast will miss you. If you do give us another chance to provide your household with services in the future, we will be happy to have you around. I wish you the best on your journey and thank you for being the best part of Comcast. Have a great weekend!

0

Customer Service

Sif5615

I can’t schedule a callback to cancel my service

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