I can't view Legal Document

Seeing as how I am being hounded with Reminder To Accept Solution on your post email and Xfinity has kindly asked me to do this. We ask that you post publicly so people with similar questions may benefit from the conversation.

So, behind the closed door in Direct Message, the solution is there is no solution, Xfinity cannot help me access one of the five legal documents in my user level agreements section in my account page online nor can they explain why I can’t. I can see documents from 2009,2017, two from 2026 but not the most important one from 2025. I bet if I violated that legal document that I can’t access in my account Xfinity would, like pulling a rabbit out of a hat, magically get that legal document for me.

The half-baked answer that has nothing to do with me viewing the document online was “We cannot email the contract to you. Do you by chance have a Xfinity store nearby? They may be able to print it or view it for you. I like the confidence in that second part. I sure am, never mind….

After I had essentially signed off from the DM at 8:47 pm after being asked if there was anything else they could assist me with, another support agent whose name starts with a D chimes in at 8:59 pm with this clearly, I am not going to read from the start of this DM to find out what this customer has already done and the issue at hand by posting this message. You can actually download and view your service agreement by visiting our 'Find your legal agreements and contract in your Xfinity account' support page. This will go over the service agreement and terms of the agreement. Are you able to successfully access it this way? You know, now that you mentioned it, I do remember a customer starting a post and a DM talking about having issues at that exact location, now who was that customer. I remember who that was. It was me! I hope this support agent is not the same one I started with from the very start in this issue of tails of customer no support from customer support.