I DO NOT recommend the Xfinity NOW service.

Like most Americans, we all have felt the pinch to our wallets in one way or another. So when Xfinity offered a prepaid, no contract home internet option, it seemed what I needed. I had a standard internet plan of 800mbs but now that kids are moved out, there was no need for it. Even the plans with 200mbs on the standard internet plan are advertised higher than the prepaid but was not sure why. So I canceled my home internet and opted with Xfinity NOW 200mbs / $45.00 plan. I went to my closest Xfinity Store, canceled my old service, returned my equipement and they were more than eager to sell me the prepaid plan. When I asked if I could use my old gateway I bought from Wal-Mart a few years ago, they said sure, just activate it with your phone to get it started. Little did I know what would follow after this would cause more stress then I ever imagined.

Once home I attempted to connect my CM MAC on the bottom of the modem and kept getting an error on the activation wizard. I then reached to support via phone and was told that Xfinity NOW customers can only use the chat assistance feature for support, billing, etc.  After 3 hours on day one and 2 hours on the next day, I was finally told that my gateway could not be used with the service. I asked if i could pick up a Xfinity NOW gateway from the store, that is an hour away, and they said yes. The following day, I went to the same store, spoke with the same guy that sold me the service, only to be told sorry we can't help you, you have to use the chat assistance feature for support regarding Xfinity NOW but I can change you back to standard plan. 

I'm not going to lie, I was not only upset with that respond but also felt disrespected by the same person, who not only sold me the new prepaid service, but is now trying to sell me back my old plan. I left the store in disgust, and again after almost three weeks with chatting with different representatives, I still don't have a gateway or a refund. Please listen to this cautionary tale and avoid any services offered by Comcast / Xfinity if you can.