Visitor
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1 Message
I dont have a coax outlet
"I am an approved Internet Essentials customer in Arcadia, FL. I live in a mobile home with no coaxial wall outlet. A self-kit was shipped by mistake. I need an executive agent to schedule a professional technician to come install a line and wall outlet in my home. The phone system keeps looping and hanging up on me."
XfinityJeffB
Official Employee
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704 Messages
7 days ago
Hello user_g8nvx6, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time, and I am happy to help. To get an appointment scheduled, we will need some account information best kept private.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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