1 Message
I enjoy wasting my time with Xfinity
For months now I have called several times about you double billing me anyway and then every other day I have to fight to get rid of the something went wrong your credit card information let's try again [Edited: Language]. So again here I am with my my nose up xfinity's [Edited: Language]. Wasting that precious date of it y'all throttle , and of course everything's designed to keep you online as much as possible to use this data. Which is a whole bunch of nothing. So I'm going to go watch the news on my phone oh it means you want to pay me the money back y'all have been stealing passing the buck I don't know what to do about it I'm surprised you don't forget speak English. 11 months worth and I'm charging a 36% interest compounded daily.
XfinityArmand
Official Employee
•
1.8K Messages
7 days ago
Thank you so much for taking the time to reach out to Xfinity Support @user_y7myxi! We are so glad to hear from you and want to help in any way that we can to ensure your billing concerns are addressed properly. You have reached out to the right team to get things squared away. So that we can get started, please feel free to shoot us a private message with your details so that we can get a look at things for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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