Skip to main content

    Support

    Offers

U
user_kjahfd
1st Topic

Visitor

 • 

2 Messages

Monday, June 23rd, 2025 6:02 PM

I found an Xfinity box I need to return


I think I signed up for Xfinity a long time ago and then I just found a box with all the stuff still in it. I’ve never even opened it. I need to return it.

Question

 • 

Updated 

12 days ago

47

1

0

XfinityThomasC

Official Employee

 • 

2.6K Messages

12 days ago

Hello @user_kjahfd, and thank you for returning that found equipment. Customers can return their equipment by simply dropping the devices off at any open Xfinity Retail or UPS location. I recommend visiting theupsstore.com for the most up-to-date locations and store hours. This link provides a locator for the nearest Xfinity Store. Please collect a receipt for your records at either location. 

3

0

user_kjahfd

Visitor

 • 

2 Messages

I need a return label. Don’t I

Like

Reply

12 days ago

0

Again

Expert

 • 

31.9K Messages

@user_kjahfd​ 

I need a return label. Don’t I

If you go to a UPS store they will supply the label.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Like

Reply

12 days ago

0

XfinityThomasC

Official Employee

 • 

2.6K Messages

@user_kjahfd there should be a return label in the packaging if you've never opened it. I would not open it as they can scan the box. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

12 days ago

0

forum icon

New to the Community?

Start Here