I hate xfinity’s equipment i have been with them for 5 years

@XfinityJeff​ yes it happens all time of the day and all devices I have random kids sitting on my staircase trying to steal my internet. It comes back and then drops again. I have some hardwired and some WiFi. I live in an apartment complex so making changes to the wiring is not an option.

Thank you @sjsharksgirl86 for the information. You mentioned that there are people connecting to your Wi-Fi. Not sure if you have had a chance to check it, but with the Xfinity app you can see a list of all the devices connected to the Wi-Fi and if there are any devices on your network that you don't recognize you can pause them with the steps here, so that if anyone is trying to use the Wi-Fi, you can stop them from accessing it. If you do see a lot of devices you don't recognize, I would also recommend changing the password for the Wi-Fi. We can also take a look at the account and see if there are any issues poping up on the modem. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

We have changed the password multiple times and they keep joining that’s why I was thinking about trying the netgear or the arris to see if my experience got better

@sjsharksgirl86 There is another setting in the Xfinity app that you can also try. There is an ability to disable the Wi-Fi network name from broadcasting, that way if you were to change it, and then turn off the name from broadcasting, someone would have to know the exact name to be able to connect to the network. That setting can be found here. If you still want to purchase a new device, there are a few options. If you just want a router for Wi-Fi, you can still use the Xfinity modem and put it in bridge mode, which disables the Wi-Fi from our modem, so that you can use another router without interference. If you want a new modem, you can purchase one as well, and can find information on compatible modems here.