Visitor
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2 Messages
I Have Been Repeatedly Overbilled. I Have Spent 6 Months Trying To Get Corrected. Who Do I Ned To Speak To [Edited]
I have been being double charged for months. I have sat on the phone for hours 5 times and the bill is still not correct. I am a diamond customer and if this is not fixed we are leaving comcast [Edited: All Caps]
XfinityDuron
Official Employee
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305 Messages
21 days ago
I do apologize for the over billing issues. I will love to look into this for you. To begin, can you send me the address and name to the account in question?
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XfinityDuron
Official Employee
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305 Messages
21 days ago
in a private message
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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