I have devices that show weak and are constantly dropping off my network. [Edit]

Rvande4 Thank you for your feedback. I would like to take a moment to talk about our WiFi Boost Guarantee. 

To be eligible for WiFi Boost Guarantee, you’ll need to:

Subscribe to Xfinity Internet in an eligible area with Gig, Gigabit Extra or Gigabit x2 speed plans.*
Lease a compatible gateway.
Download and activate the Xfinity app. 
Have an account that’s in good standing.

The Xfinity WiFi Boost Guarantee provides eligible customers with compatible Xfinity Gateways additional support for connected devices in the home. After performing a Network Health Check in the Xfinity app, eligible customers may receive up to two WiFi Boost Pods and an in-home technician visit, if recommended, to help get a strong WiFi signal on connected devices in the home.

Here’s how it works:

Test your network in the Xfinity app to check your speeds and view connection strength.
After, we’ll provide troubleshooting tips in the Xfinity app. If you’re still experiencing connectivity issues, you may be eligible for a WiFi Boost Pod.
If your difficulties continue, you can use the Xfinity app to schedule a free tech visit for in-home support and testing.
After assessing your home network, our technician may recommend a second WiFi Boost Pod to improve your WiFi signal.

If you meet the eligibility criteria for the WiFi Boost Guarantee and a WiFi Boost Pod is recommended, the Pod is provided subject to a three-year equipment installment plan where the total value of the WiFi Boost Pod (currently, $119 for one Pod) will be credited in equal installments over 36 months. If you disconnect Xfinity services or downgrade Xfinity Internet to a tier below Gigabit prior to the end of the 36-month period, then you’ll be responsible for paying any balance remaining on the equipment installment.

If your connectivity issues persist, you may be eligible for a second WiFi Boost Pod and/or a free technician visit to troubleshoot your WiFi. The second WiFi Boost Pod will be provided on the same basis as the first.

The Techs do not have the WiFi Pods with them as they get sent to you by a third party. The tech appointment is part of the Guaranteee but does not mean they have pods.

*Customers who only receive Xfinity services through bulk or similar arrangements through which services are paid by a third party are not eligible for the WiFi Boost Guarantee unless such customers have established individually billed accounts and satisfy the above-referenced eligibility requirements.