I have had the most terrible experience with Xfinity I am going to explore other providers

This whole experience has left me feeling so frustrated. It all began when I moved. I called to have my service switched to my new address. The agent “completed my request” or so I thought. She promised me a lower price, higher internet speed. I checked my account my account and my speed hasn’t changed and my price stayed the same AND my address didn’t change. I called back, and spoke to an agent who kept trying to offer me a new phone line since they couldn’t honor the price I was offered. I spoke to a supervisor, who said she suggests we start a new account to get the new member deal. I thought, “great!” She said she would explain the situation to the next agent who would then take care of this. After, she connected me to him. We went through the account set up, and he was very friendly. Like a sales person trying to sell me everything under the sun. Not sure his name but he was based in the TX office. When he learned I was a current customer, his attitude changed entirely. He huffed and puffed and got angry with me and blamed me for not telling him I was a current customer. I tried to explain that the other agent said she’d explain. He raised his voice over mine and would not let me. I had to talk louder to make him listed and he did not apologize. He just said “she didn’t say that.” For the rest do the call, he was a total jerk. He said he transferred my WiFi to the new address. The WiFi turned off though, so I asked if that was part of the process. He said yes it would turn back on but “I’ll connect you to tech just in case.” Then promptly hung up without a word. I spoke to an agent named Paul from CA. Paul is the only reason I would ever stay with Xfinity. He was wonderful. He said that unfortunately the agent from TX did not complete set up and that’s why I was without WiFi. He just left me hanging without WiFi….and in my opinion he connected me to someone else cause he knew.  Paul got everything fixed for me. He was great. But it didn’t end there. I look at my account and guess what? Whatever that agent from TX did [Edited: "Inappropriate Language"] with my account. He erased all my payment info. And the payment I already made this month disappeared. Now the full bill was due even tho I already paid. I spoke to a live agent who said they corrected the amount due…we will see. I tried to report what happened but she quickly said have a good day and disconnected. At this point, we’re switching to Verizon.