I have never left a review in my life, but your terrible service has pushed me to write one.

In May, I signed up for a mobile line with you. That same day, I found a better deal with another provider, so I contacted your service center via chat. Your agent told me that simply discarding the SIM card would cancel the mobile line, and my account would be closed. So, I disposed of the SIM card. This was your first mistake. Later in July, I saw a charge for $98 from you. When I asked what it was, it turned out to be for a mobile line that had never been activated or used. I requested a refund, and your agent closed my mobile account. This was your second mistake.

However, only $33 was refunded. I contacted a manager, insisting on a full refund. The manager told me that, since my account was closed, a refund was not possible. I showed them the chat history, explaining that I shouldn’t have to pay for your agent’s error, and they agreed it was a mistake. Still, they claimed they couldn’t issue the refund due to policy limitations. I told them I would dispute the credit card transaction, to which the manager said, “I understand.” I filed the dispute with my credit card company and got my refund.

I wish the matter had ended there, but a few days ago, I received a notice from a collection agency saying they were pursuing $84 on behalf of Xfinity Mobile. I’m exhausted from dealing with months of stress over such a small amount. I’ve also canceled my Xfinity internet line, which I had been happily using. Their customer service is beyond comprehension.

(I’ll skip over the $25 charge from Xfinity for a Bob Marley movie I never watched while using their internet, but it happened.)