Visitor
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1 Message
I have no service
I have been trying to talk to a real person and can’t seem to be able to. At this point I’m ready to switch carriers when I get back home.
Visitor
•
1 Message
I have been trying to talk to a real person and can’t seem to be able to. At this point I’m ready to switch carriers when I get back home.
XfinityThomasC
Official Employee
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3.5K Messages
11 days ago
Hello, @user_ssgq9x not getting the help you need can be super frustrating and is definitely not what we want for our customers. Can you provide specific details of what service is down TV, internet, phone, home security, or mobile? How long has service been down and what troubleshooting steps have you taken so far? We offer some amazing self-help tools to assist our customers when their service is down. The Xfinity App offers some truly handy troubleshooting steps that can save you time restore services quickly. I always recommend starting there first to see if there is an area wide interruption that is affecting your services.
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