Visitor
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3 Messages
I have not received my new modem
Several months ago I switched to a new plan. This plan is supposed to provide a modem. I have not received the modem. I contacted CS about six weeks ago and they told me it had just shipped. I still have not received it.
XfinityAmira
Official Employee
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4.4K Messages
7 days ago
Hello user_h2sbkb! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. I am sorry to hear the new modem has not been delivered. My team would love to check on this for you and get one successfully shipped out. To assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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