The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Hey @user_np5iz7, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity account and services. I would be more than happy to offer my assistance looking into this further for you.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.
You can find and locate the status of the Xfinity account and service by visiting our Xfinity App or Xfinity Status Center. These two resources will provide you with the same information that is available to us.
EG
Expert
•
107.1K Messages
27 days ago
The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDemitrius
Official Employee
•
1.3K Messages
27 days ago
Hey @user_np5iz7, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity account and services. I would be more than happy to offer my assistance looking into this further for you.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.
You can find and locate the status of the Xfinity account and service by visiting our Xfinity App or Xfinity Status Center. These two resources will provide you with the same information that is available to us.
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