1 Message
I have tried to cancel my service all day but still find it active
I have asked to cancel my service all day. I have serveral times connected via live chat as well as via phone and have told you that I am cancelling my service. However I still find my account active. Please send me confirmation that my service is cancelled.
Thank you,
[Edited: Personal Information]
XfinityAlfonso
Official Employee
•
1.2K Messages
24 days ago
Good evening user_d87ziw We do hate to lose your business, but are happy to help in your transition. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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