Visitor

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1 Message

Monday, August 25th, 2025

I need a live agent. Chat bot is completely useless.

Please help me connect to a live agent

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Expert

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112.9K Messages

4 days ago


Please post the nature of your issue in detail here, but be sure to exclude any personal information.

Visitor

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1 Message

I get two bills from Xfinity each month.  One bill was around $40/ month but jumped to around $95 / mo in June.  What has changed?  

The second bill is $199/mo.  I want to see a detailed statement of what is covered by the $199/mo bill.

I need to talk to a real person.  This is terrible serve.

Official Employee

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1.6K Messages

Hello, @user_mzg30o thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance regarding your billing concerns. With being new to Xfinity Forums, I did want to pass along that it is helpful to create your own post on the appropriate board when needing assistance for future interactions. If you haven't checked it out, our guidelines are a great place to learn more about the platform: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c


Regarding the increase, when there is a large jump in pricing like you noticed, that is typically due to a promotion roll off. You can view your bills, which have a detailed breakdown of your service(s) when logging in either online or through the Xfinity App. I found this helpful walkthrough document that has a step by step guide on how to view your statements: 
https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

4 days ago

how can we talk to a live person to get questions answered. for example how can I get unlimited gigs? 

Official Employee

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2.1K Messages

3 days ago

@EG Thanks!

 

@user_l0zn95 Thanks for meeting us here. How may we assist?

Visitor

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2 Messages

@XfinityLinda​ I am trying to see what other options I may have to get more gigs. I have 1.2, but we are going through more the last couple months and doubling are our bill. I did not see another plan offer unlimited as an option. I’ve been with Comcast for 27 years. Please let me know if I can talk to an agent about more gigs/ unlimited. Thank you. 

Official Employee

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2.2K Messages

@user_b1orbq I would be more than happy to review your account to see what promotions are available in the area that offer the unlimited data service. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

Yes Good morning, i would like to add  the Impact Channel back on my service.

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