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user_z5gt4c
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Visitor

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4 Messages

Wednesday, June 25th, 2025 7:16 PM

I need another xfinity tech to come to my house to troubleshoot why my speeds have dropped in half.

Speeds have dropped in half over the last 4 days. Your useless bot says everything is just dandy.

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Updated 

8 days ago

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EG

Expert

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111.4K Messages

8 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_z5gt4c

Visitor

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4 Messages

I've done all that and even had a technician out a few weeks ago and he said he was going to check other things outside and I never heard back about it. I have the 2gig package and now they have dropped to half of that in the last few days. 2gig modem and 2.5gig router and direct line into the modem to check speeds.

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8 days ago

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user_z5gt4c

Visitor

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4 Messages

I meant direct line into the router.

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8 days ago

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XfinityShawn

Official Employee

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1.7K Messages

 

user_z5gt4c We understand, and would need to you to DM us for further help. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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XfinityMartyR

Official Employee

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2.3K Messages

8 days ago

user_z5gt4c We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Are you using your own modem, or do you have an Xfinity Gateway?


Also, have you tried checking in the Xfinity app for any concerns? 
In the Xfinity app:
*Select WiFi and click the Troubleshoot option.
*If the option to run the test isn’t available in the Xfinity app, try updating to the latest version.
*If our system detects a problem we can’t fix online, you’ll have the option to schedule a technician visit.

 

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