Visitor
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2 Messages
I need contact information
Trees that were not on my property were cut down because they were laying on the line for over a year. They were so low that we would get stuck on the pine branches if you didn't duck down enough while mowing. I had notified our local comm center, who had sent a message in April 2024. Without anyone notifying us that the trees would be cut down, there were people in our yard taking care of the problem. Yay! Not... The trees are now on my property, laying on my flower garden for months. My husband and I are disabled, and can't afford to hire anyone to remove the HUGE trees. They are covering a corner of our property and a flower bed. In previous years when companies would cut down trees to prevent trees on lines, the trees would be removed from people's property. The company would simply roll them on the bank, just feet away from where it now lays, or give us the option to keep the wood. We were given no options, nor the common courtesy of notifying us that they would be here. If we thought that they wouldn't be removing the HUGE mess, we would have spoken with them when they were here. This is unacceptable, and I wouldn't think it is legal, considering the trees were not on our property. Does anyone know who/how to contact anyone about this? I greatly appreciate your assistance!
XfinityFrank
Official Employee
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1.4K Messages
4 days ago
Hi there, @user_070fia! Thanks for reaching out to us here on the Community Forum. Usually tree trimming is done by the property owner or the municipality, not XFINITY. Was there an indication this was specifically done for cable lines exclusively?
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