Visitor
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1 Message
I need help from a live representative
I have called Xfinity many times during the cold and rainy months because my internet is slow or not working. In the past, I contacted technical support, but they only fixed it temporarily—the internet worked for a few hours and then slowed down or stopped again, just like before.
When I called 1-800-Xfinity (1-800-934-6489), the system said my internet was fine. This week, I called again, and the system still said everything was normal, but my internet remained extremely slow or completely unavailable.
I tried reaching a live representative for a whole week, but I couldn't get through to anyone. As a Comcast/Xfinity customer since 2003, I now feel that Xfinity no longer respects its customers.
I have two accounts with Xfinity—today, I decided to cancel one. In the future, I may close all accounts and stop being an Xfinity customer.
If Xfinity does not respect you, should you still be their customer?
XfinityAdrienne
Official Employee
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1.6K Messages
7 months ago
Hey there, user_acqip6! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the connectivity with your Internet, and reaching out for support. We would be more than happy to dive into the account to ensure your signal/connection is more stable. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_bc1bsv
Visitor
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2 Messages
5 months ago
I have been trying to call for support via a live rep. It goes through a verification then says "Goodbye" and hangs up. [Edit: Language]
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user_6ho0qk
Visitor
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1 Message
4 months ago
they are the worst!!!!!
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user_xpt023
Visitor
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3 Messages
3 months ago
Is there a live person to talk to anywhere in your system?
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user_atjqfj
Visitor
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1 Message
3 months ago
Same issue, I am a diamond member. Can’t get past the automated system when calling. Talked to 3 agents In past week, no one has fixed my problem. Ready to cut all Comcast/ xfinity services.
Frustrated beyond belief.
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user_fqz2vp
Visitor
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1 Message
2 months ago
So I am guess actual human interaction isn't possible anymore? This is totally unacceptable, I have called 5 times now and get let me look up your account, then dead silence, then it hangs up. I do not want to chat online I would like to speak to an actual human person. Is that possible and if so how?
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user_pwxqdm
Visitor
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1 Message
2 months ago
Help is impossible to get. Tech support is over phone with text messages. All I get are more text leading to now where.
I need a human tech support appointment. Had service at my address for less than month. I feel without real human support I can justly hate Xfinity and Comcast. And discontinue my service if no help in next few days. Instead of enjoying my wifi I am being driven insane 🤬
[Edited: "Personal Information"]
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user_iy8w1a
Visitor
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1 Message
2 months ago
I feel your pain. We are getting together to force city council to expand our choices. Verizon FIOS is in the area and it is time that Xfinity/Comcast lose the monopoly in my area. I had FIOs before I moved here for years. They came to my house once … to install it. I didn’t have problems
with outages or speed the entire time. I couldn’t bring them with me because Xfinity is the only choice outside DSL. It’s been a nightmare. But trust me, we are going to change that.
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user_7oyqzs
Visitor
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1 Message
1 month ago
My name is <Edited: Personal Information>. There is constant service interruption, but I never receive any compensation for the inconvenience. Is there some sort of credit I can receive for the continuous inconveniences of service?
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VIETNAM11B10
Visitor
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10 Messages
1 month ago
Well now where have I heard all this before ? Xfinity lies, cheats , and does not care about your problem, just pay early so like you, LOL
I gave up after 50 hours on hold and off shore phone calls to Xfinitys partners in crime,
THE PHILIPPINES
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user_e62360
Visitor
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1 Message
5 days ago
I am expierencing the same problem you all are having and I'm ready to drop Comcast. The inability to talk to a live person is unacceptable especially if they are charging 100+ a month. Will definitely be looking at Verizon FIOS. Tired of Comcast customer service. I'm a very expierenced person when it comes to computers and even when I finally do talk to customer service all they keep repeating is "restart your router" when there is actually an outage in the area. Comcast does not equip their agent with the proper customer service tools and that's why it's all automated now
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