I need help with customer service.

@EG​ Not sure if this what you're looking for but No, my question has not been addressed, though it's only been a few minutes.  I attempted to find a way into Xfinity to find out about and/or get some help w/ a basic customer service issue.  Their app is worthless, their "text us questions" functionality is essentially the same as the app;  it's clear only scripted answers to a limited set of questions can be addressed (and those questions simply steer one toward adding services or purchasing items).   If I had more choices for an internet and TV service provider in my area, I would be very inclined to dump Xfinity.