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Shrooms
1st Topic

Visitor

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2 Messages

09/21/2026 2:26 PM

I need help

My modem isn’t turning back on I keep plugging it in, in different outlets and it won’t work anymore 

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15 hours ago

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XfinityAngie

Official Employee

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3K Messages

15 hours ago

 

Shrooms, thank you for reaching out to us through Xfinity Forums. I am sorry to hear your modem isn't powering on. Have you tried using the troubleshooting from the Xfinity app? Are you using a modem from us, or do you have your own modem? 

 

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Shrooms

Visitor

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2 Messages

Yes I have tried the trouble shooting but it doesn’t get my modem at all and no I don’t own my own 

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15 hours ago

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XfinityAngie

Official Employee

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3K Messages

 

Shrooms, got it. Let's see what is causing the issue, and get this fixed ASAP. 

Please send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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