Visitor
•
1 Message
I Need Non AI Agent help
My service has been interrupted multiple times this week due to alleged work in my neighborhood. Today 11/16, I received a notification that this will start up again tomorrow 11/17, at which time i immediately lost internet service. This is unacceptable. I want to speak to a person, a human person, about a) the service i pay for and have been unable to use, b) your horrendous AI assistant, aka the king of circular problem solving.
XfinityMarcus
Official Employee
•
2K Messages
28 days ago
user_ow4a11 thank you for using the Xfinity Community to let us know about the recent service interruptions you have experienced. With it being the weekend, I know the last thing you want to do is stress about your service. I would be happy to take a look at things on our end. Can you send over a direct message with your full name and complete service address to get started?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
0
0