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user_maj56l
1st Topic

Visitor

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2 Messages

09/13/2026 4:20 AM

I need the outside cable box and cabling removed

I no longer use Xfinity and there are (2) boxes on the wall outside and a lot of loose cabling all around the property

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Updated 

6 days ago

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XfinityMatthew

Official Employee

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2.2K Messages

10 days ago

Hello @user_maj56l Are you referring to the lockbox that houses all the connections attached to the side of the house or something else?

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user_maj56l

Visitor

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2 Messages

yes , and all the cabling that is loose and hanging.

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6 days ago

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XfinityFrank

Official Employee

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2.7K Messages

Thanks for confirming, @user_maj56l. Let's see if we can contact the local tech team to help get this done. 

Please send a direct message to us including your full name and complete street address.

 

 

Here's the detailed steps to direct message us:

1-Click "Sign In" if necessary.

2-Click the "Direct Messaging" icon.

3-Click the "Start new conversation" (pencil and paper) icon.

4-In the "To:" line, type "Xfinity Support".

5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6-An "Xfinity Support" graphic will replace the "To:" line.

7-Type your message in the text area near the bottom of the window.

8-Press Enter to send it.

 

How to: Direct messaging within the forum

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 days ago

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user_njz8zm

Visitor

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1 Message

6 days ago

Hello,

Xfinity installed a new utility pedestal (green box) immediately next to the entrance walkway to my home.

I would like to request that the pedestal be relocated to another suitable location that does not interfere with my property.

Could someone please review the proposed location and confirm whether it can be moved farther away from the house entrance? 

Please let me know who I should contact or what information you need from me to submit this relocation request.

Thank you for your assistance.

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XfinityKei

Official Employee

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2.8K Messages

@user_njz8zm   We can help with checking if it is possible to relocate that pedestal for you! Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

6 days ago

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