I need to add and remove person from account. It is with my parents. I am the account manager. Iwas on live text 4 hours yesterday to bill

I need to remove old account member from bill. I am account manager for my parents. I need to have contact info changed. Call me. No live text. Took me 4 hours just to pay their bill ladt night.

Ridiculous.

Have a human call me.

[Edited: Personal Information]

Responses

XfinityBenjaminM

Official Employee

•

2.2K Messages

20 hours ago

user_f5x39g Hello! Thank you for reaching out to us here on our Community Forum. You can go here to have your contact information updated (https://www.xfinity.com/support/articles/update-account-preferences). We also suggest going here if you need to unlink an account from your login (https://www.xfinity.com/support/articles/switching-between-multiple-accounts). We have migrated both of these functions to be done via self-service.

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Customer Service

user_f5x39g

I need to add and remove person from account. It is with my parents. I am the account manager. Iwas on live text 4 hours yesterday to bill

XfinityBenjaminM

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