1 Message
I need to cancel my service
Hello, I need to cancel all ofmy xfinity service.
I have had no issue with my internet, but I have moved and am no longer at the address being serviced. I do not want to migrate my service as I am currently living somewhere that already has internet.
I would really appreciate if you don't make this profoundly complicated and just help me cancel my account as quickly as possible.
Thank you so much for your help!
Tristan
EG
Expert
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108.6K Messages
23 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPaula
Official Employee
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1.3K Messages
23 hours ago
Hello user_15gotn. Thank you so much for reaching out to us on our Xfinity Forums for help with closing the account. I know it can be a tad complicated when closing an account, but I assure you that you are with the right team and I will help make this a simple process. I'm sorry that you need to close the account, but with moving I fully understand your needs. I hope that your move has gone smoothly!
Please send us a direct message with your name and service address. From there I will verify the account and work to have the account closed.
@EG Thank you for moving this post to the right queue for our help!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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