I need to cancel wifi

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Greetings @user_rxji60, and thanks for posting your issue to the Xfinity forums, and thank you @EG for moving the post, so we could respond, I hope you are both having a good day so far. I am sorry to hear that you are wanting to cancel service on the account, but understandable if the complex is now including internet in the rent. You have come to the right place for assistance. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it