Visitor
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1 Message
I need to chat with an agent.
There have been outages in my area on and off for weeks. I am trying to chat with an agent, but the Xfinity Assistant just runs me in circles, not answering my questions and not helping. How can I chat with a real person? Yes, I have typed agent, representative, and everything else I can think of to try to reach a REAL person. The assistant is NOT helpful.
XfinityJanelle
Official Employee
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1.9K Messages
18 days ago
Hi @user_4ohp7k , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the interruptions. I would be more than happy to offer my assistance looking into this further for you.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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