I need to close one account, I upgraded my wifi and instead of merge the account you gave me a new one

Hello, @user_rii7dm - Thank you for creating your own post to get started! We can definitely take a look at both accounts, once we fully verify you on both, then go from there :) Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!